This is interesting in regards to fixing errors on reports. A week and a half ago I sent away my information and the form to correct a last day of activity on a collections account with Equifax. I phoned them on Friday and after being on hold for 20 mins I finally got through. I asked them if they had received the information and what was the status. The equifax employee asked to what address I sent it and to what attention. I stated that it was the address stated on the form and the website. Then again I asked if there would be any notation on my file and what was the status and she told me that it takes 2 weeks for it to be processed. She did not bother asking who I was and generally took the attitude that she couldn't be bothered. I'm going to call back Monday and ask the same questions and see what response I get. It sounds like an abuse of power considering they are the regulators or there is something seriously wrong with the Credit reporting system in Barb's case.
I'm confused how Barb says that her Eaton's account that is 7 years old gets renewed everytime they do an inquiry. That doesnt seem to make sense. Is she referring to an investigation to removing it that renews it?

Or is she asking for more credit? I thought Eatons did not exist anymore. Can anyone explain what she means by this. Isn't the purpose of sending in correct information to remove an item is so that the item is removed?

Ha...
Well... it's usually an automated process to get the credit item listed on your credit report.
It's a (hard won) manual process to get it removed.

It seems unfair that as soon as there's a negative item about you Equifax gets it on your file immediately.

But whenever you need something corrected or updated in your favour Equifax ignores your many requests.

Sounds like Equifax (like the bank Ombudmen) are "owned" by the banks and credit card companies.

I'm curious to get any thoughts or opinions on this interview.
I'm glad that Barb was able to take the time to chat about Equifax Canada.

It's nice to get this information into the open.

Barb talks about her 5 years worth of problems with Equifax Canada & TransUnion Canada.
Barb is a Canadian-Money-Advisor.ca member.

Listen Now!! ( Runtime approx 14 minutes )

Barb's not the only Canadian having problems with Equifax... but she is very kind to come forward and talk about her frustrating experience with them.

She's got good credit, and pays her bills on time. However, because her business is property management and has alot of dealings with Canadian credit bureaus, she often has to dispute items with Equifax Canada.

Equifax hasn't been kind to her in the last 5 years!!