I would be interested to hear about any complaints from our visitors or any law suits against Canadian collection agencies.
CBV Collection Services Ltd. Complaint - Investigation Report P2005-IR-006 I.
ALBERTA INFORMATION AND PRIVACY COMMISSIONER Report of an Investigation Concerning the Disclosure and Security of Personal Information July 21, 2005.
CBV Collection Services Ltd. Investigation Report P2005-IR-006 I.
INTRODUCTION:
[1] In August 2004, the Office of the Information and Privacy Commissioner of Alberta (?OIPC?) received a complaint alleging that CBV Collection Services Ltd. (?CBV?) contravened the Personal Information Protection Act (?PIPA? or ?the Act?).
[2] The complainant reported that a CBV employee faxed an Employee Verification Request form to the complainant?s place of employment, and specifically to a fax machine accessible by a number of the complainant?s co-workers. The complainant was concerned that any of these co-workers could have collected the fax and would have known that she owed a debt that a collection agency was trying to recover.
[3] The complainant alleged that in faxing the Employee Verification Request form to a non-confidential fax machine at her place of employment, CBV failed to adequately protect her personal information from access by unauthorized individuals.
