Hey stacey s,

I found this CIBC Ombudsman Link on google. The ombudsman is Step 3 on their website.

FROM THE CIBC WEBSITE:
Step 3 - CIBC Ombudsman

Assuming you have followed the complaint escalation steps outlined above, the CIBC Ombudsman will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman will conduct a thorough investigation.

In most cases, you will receive a decision regarding your concern within ten business days.

You can reach the CIBC Ombudsman by:

Telephone: 1-800-308-6859 or 416-861-3313 in Toronto
Fax: 1-800-308-6861 or 416-980-3754 in Toronto
E-mail: ombudsman@cibc.com
Write to: CIBC Ombudsman
P.O. Box 342
Commerce Court
Toronto, ON
M5L 1G2

If the above steps do not resolve your complaint, you may consider escalating the matter further. See the listing for Independent Consumer Support Agencies.

I applied for a mortgage and to my surprise Loyalist has a file against me for over 1100$ for Cashier Inc. I have never heard of this company and dont know who they are nor have I ever recieved anythign from this agency. I need help to get his off my report to move forward with my mortgage. It was origianlly filed in October of 2002 and updated Jan 2004 with no previous notification to me or contact with me.