That's a pretty simple situation: you settled with iQor, they sent the release letter but never reported the settlement to the credit bureaus and it still shows your balance as 'owing'.

Chances are the agent you spoke with did not find the initial account because it has been archived and very few agents have access to the archived accounts.

If you still need this release drop me a PM and I'll try to find it and send another release letter.

:)

I'm hoping someone here might be able to help me out. Back in 2006 I paid off my student load through Canadian Bonded Credit Ltd for $3000. Guy had sent me the release form - which my mom was nice enough to have thrown out - but it stated that I was paid in full and my account would be closed.

I finally got a copy of my credit report and for some reason this loan has been shown to have a remaining $615 to be paid. I made a settlement so I don't understand how any amount could be still outstanding.

I tried to contact IQOR because they used to be Canadian Bonded...but when I gave them my info to look me up he could only find one account and it was for a rogers bill I will be paying off. I can't understand how they don't have my record still with them because this is the same account that was supposed to be still outstanding.

I would think they should have my file and a copy of my release file because I paid money and they would need a record of this by law for 7 years, no? I just want to get this thing off my credit report because its killing my credit!

Anyone have any help they can suggest?