Citi™ has been in Canada for more than over 50 years. They have a consumer and corporate customer base of more than 6 million individual accounts and businesses. Our more than 5,000 employees are situated in each province and the Yukon. They humbly serve our customers and local communities each day, offering financial solutions in corporate and investment banking, credit cards, consumer finance, investment, leasing, private banking and retail banking. Citibank functions in Canada through the Citibank®, Citi Cards Canada, CitiFinancial and Citi Global Markets.

Citi has willingly committed to some principles intended to improve what we can do for our customers, for our employees and for our environment. They include giving Canadians with banking that is easily reached and affordable. We assist small businesses grow. Allowing for our impact upon, and working to, protects the environment. And lastly, they are making a positive relationship with our employees that support their performance.

Citibank Canada provides retail banking services to our clients through remote access channels including our 24-hour telephone service and Citibank Online. With Citibank Online, may check your account balances. You can also see your account activity, pay bills, transfer funds between accounts and a lot more.

Visit this link: http://www.canadian-money-advisor.ca/dir/45/citibank-mastercard.html

I recently made a purchase using my citibank mastercard for $700 but never received the product. It was suppose to come in the mail and never arrived. I tried to deal with citbank on the matter, explaining that I did not receive the product and that the $700 charge on my mastercard should be reversed (based on their "insurance" policies). I filled out one of their so called "complaint" forms and the $700 credit was made to my account (but only temporarily). Now the charge has re-appeared on my account because the vendor has argued that I could receive the product if I did something else. Anyway to make a long story short, I don't want to deal with this vendor (who I now believe to be sleezy) and won't be buying from them anytime soon and because of the "lack of" customer service provided by citibank mastercard, I have cancelled my card. When I cancelled the card I explained that it was their lack of customer service, their failure to take my word over the vendors and also told them I will pay off all of the amount outstanding on my credit card (about $5K) except for the $700. Firstly, I would like to know if my credit rating will be affected and secondly I would like to know what, if anything, the credit card company will do to me to recover this $700 (which I refuse to pay).