by Raymond » Thu Nov 27, 2008 09:45:31 AM
Vampchick answered your post. I thought most of the post had disappeared. I'm not sure how she knew it was about TCR.
TCR is one of the worst collection agencies in the country. Believe me they get away with murder.
But I think the top spot would now have to have to go to whatever oufit Natale Law Offices works for - as they're no longer with TCR.
I can certainly understand your embarrassment; but in this day and age, with the credit crisis, it's not all that bad. Maybe your boss will take it as a cue they should be paying you more. Well, maybe not.
The information Vampchick posted was certainly correct, but I'm afraid the reality is that collection laws in Ontario under Brian Pitkin are simply not enforced. Not that you shouldn't write a letter of complaint in, but all you will get back from Consumer Protection on 5775/250 Yonge Street is a form letter after they file your complaint under "G". Brian Pitkin's direct office number on 5775 Yonge Street is 416 326-8802.
The only practical redress consumers have is to sue the agency in Small Claims Court for embarassment or unnecessary harassment. A few have done that successfully but who wants to get their name splashed in the media and the web, like Stephen Tobin and Carole Roache [who successfully sued TCR].
Even ex-collection managers, disgusted by TCR's practices, who complained to Consumer Protection (you can imagine how bad things would have to be to cause that) got nowhere. See previous threads.
Ray