Monty Loree: Good. I'm understanding that credit card companies, it's not an easy situation there. There's software to build. There's huge systems to do in order to build the structure. As you've indicated, this change will probably come in the future but it takes a while to build it.
Laurel Ostfield: It does. It's not something that you can flip the switch on and off overnight, unfortunately. Like I said, we're all constantly looking for new ways to improve our customer's experience like implementing the alerts that I mentioned before. We'd love to hear from our customers on things we can improve, so I'm grateful to the poster for letting me know and I'll definitely pass the information along to the appropriate people.
Monty Loree: Absolutely. Because you're a customer service oriented company, you'll take all of these to heed and to heart. Sounds good. That's about all the questions I have from the board. I just have a couple of questions for you, just because I always ask people where they visit online. What kind of personal websites or personal finance blogs do you visit?
Laurel Ostfield: Sure. I do follow you Monty, Canadian Money Advisor. I also check out thwealthyboomer.ca, CA Capitalists, and Ellen Roseman – I definitely read what she's writing.
Monty Loree: Those are all very prominent bloggers and Jon Chevreau…
Laurel Ostfield: Absolutely. Very knowledgeable group.
Monty Loree: Exactly. Sounds good. Anything else you want to add for our listeners?
Laurel Ostfield: I guess another thing I want the listeners to know is, March is Fraud Prevention Month. It's a national event that's led by the Competition Bureau of Canada and Capital One is participating in it again this year. We are actually holding a contest. People can apply and just do a quick quiz at canadahealth.org. It's going to be launched on March 1st. By just completing the quiz, they actually get entered into a draw and the winner is going to win $20,000.00 that can be donated to the charity of their choice. So it's canadahealth.org starting March 1st.
Monty Loree: Okay. If there's a press release, can you send it over so I can post it for everybody?
Laurel Ostfield: Absolutely.
Monty Loree: In the mean time, I will post it online with this interview podcast and so on. That's great! Again I've been speaking with Laurel Ostfield who's a communications manager over at Capital One. She's answered a lot of our questions and I'm hoping that we can talk again in the future. So what I'll do between now and then is I'll collect questions and if anybody's got questions for Laurel and Capital One, let me know and we will get them answered in the future. Thanks again for visiting and we'll talk to you again soon.
Laurel Ostfield: Thanks again Monty. Have a great day.
Monty Loree: Cheers, bye.
