• Here we go again! - Having Trouble Ordering my Equifax Credit Report

    OMG... I forgot how frustrating this was!!

    I logged on to Equifax Canada's website Equifax.ca to order my credit report online.

    I thought I would take the plunge, pay their $23.95 fee to get my credit report and credit score. I also wanted to see if there were any errors reporting on my credit report.

    I couldn't log into my equifax account. My username and password aren't being recognized. Then, I went to order my credit report using a new account... I get this message

    We're sorry! We are having difficulty verifying your identity. In order to complete your order, please contact our Customer Care Centre at 1-800-871-3250, 7 days a week from 8:00am to 12 midnight Eastern Standard Time.

    I then called the toll free number: 800-465-7166 to get the free credit report. They had trouble verifying my information, and said "for security reasons we cannot give you your credit report using this over the phone method"!!

    I am currently on hold with 877-323-2598 #7 which is Equifax's Customer care number.

    I'm talking to customer care who has indicated that my address shows and other personal information shows exactly as I've said it to be.

    So... why can't I get my credit report with Equifax Canada?

    I am going to get to the bottom of this.

    Again, it's frustrating as heck trying to get your credit report if something has gone bad in their system.

    UPDATE:
    I called Equifax's Technical Support at 800-871-3250 phone number and after verifying my personal information the customer service rep reset my account. I was then able to log on and order my credit report.!!

    I'm so excited... my credit score with Equifax Canada is 777!

    equifax credit report

    I think what I'm going to do is a tutorial where I go over my own personal credit report and talk about it. It's mostly good, so I don't mind showing it off! It will be a good tutorial for our members and friends.


 
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5 Comments
On Feb 18, 2010, Monty Loree Said:
Hey George, why would that be ridiculous... even the phone company needs to know that their clients are okay with making payments. Even though they're a crown corp. If they pull an equifax credit report and see that somebody is bankrupt, should they extend them credit?
On Aug 24, 2009, George Anaka Said:
My name is George Anaka and I was denied sasktel internet service they say according to your information we are high risk!!! This is absolutely ridiculous!!
On Apr 26, 2008, H Murray Said:
I've had nothing but problems ordering my Equifax credit report! I don't want to buy it, I want the free copy. the problem that I'm having is that I live in a trailer court and use a P.O. Box number. For some reason they can't verify my address. For heavens sake... I have a legal right to order my credit report!
On Mar 18, 2008, Monty Loree Said:
Hey vitzbitz...
It brought back so many memories of why I was furious with equifax in the first place.

Give me a few days to do that tutorial about credit reports!!
On Mar 18, 2008, Vitzbitz Said:
Like the idea of a tutorial o credit report report walk-through, can't wait to see it.

Almost two years ago I had a hell of a dance with Equifax trying to get my credit report online. I had no credit cards anymore (cancelled them myself after paying them off, seemed like a good idea at the time) and my addresses hadn't been updated.

On trying to set up the account there was inadequate information to confirm my identity so I was asked to phone in.

I did and they asked me to fax my ID to their number. Four attempts to fax my ID then followed with each attempt being met with a response from the Equifax staff that the ID was too dark, too light, too blurry (typical fax quality stuff) to confirm ID.

I wasn't very impressed with the online service. Since my credit repair efforts I've order a half dozen free reports and a few online (once the report was cleaned up, and credit lines re-established) it was much easier to get through the verification process.

Still, wasn't impressed with their service back then at all.
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