Losing it on them and acting up is not going to help you. I would avoid that kind of behavior.

I have found both companies equally rude too. Quite smug at times also.

Though TU is a little easier to get a hold of.

I have found them both to be equally cocky and more than willing to explain the number of hoops necessary for us to jump through as if they are actually helping us to resolve our issues.

In fact I was told I could make a complaint but needed to keep it to 100 characters or less! Not only do I have to complain I have to count too!!

I noticed one of the forms - I forget which company - had only 2 spaces to list accounts. I had 7 to 9 accounts listed inaccurately.

I also love the fact that in their mind 'snail mail' is a the most secure method of communication and the most time saving.

I asked TU where I was calling this morning and 'David Smith' (nice handle) - told me frankly and proudly - "India of course". I asked Equifax and they told me Ontario but because of security reasons couldn't elaborate further...

OOOOW... I said to the gal - it must be fun working for a company that has to hide it's location due to threats and makes their staff deal with people like me "pissed-off" without giving them any tools or skills.

I had called into E-quax and said - for the 10th time - I wanted to know if the investigation had been started - was quickly transferred to this gal who eventually fessed up that all she was really capable of doing was helping me with technical website issues!!

I eventually lost it by telling her how much I HAAATTTEEE EQUIFAX repeatedly and a little psychotically - in my hope that my call was being recorded - and that I might get some action - as I was a 'crazy' person and they better get in touch with me really soon!!

These companies have no business being the keepers of our data. I am glad to see people in this forum willing to talk about personal matters like this because it's the 'silence' that companies like these count on and enables them to get away with doing what they do - unaccountable and unchecked.

Trans Union staff is also rude.

While the TransUnion staff is mostly Indian I'm fairly sure they are in Hamilton and just hire a lot of immigrants.

Equifax staff is very francophone and there is a good chance you'll have issues communicating with a decent percentage of the staff if you can't speak French. It is part of the Canadian double standard where remedial English for a francophone counts as bilingual while for an Anglo you need to be completely proficient in French.

I find it troubling that I find myself having issues communicating with the staff at both Equifax and TransUnion in English. My experience has been that you have to say things multiple times using different variations before they understand what you are trying to communicate.

TransUnion staff is simply incompetent which is rather scary.

I don't like the fact that people outside Canada our viewing our personal credit information. Did you ever take your complaint to the Office of the Privacy Commissioner of Canada?

http://www.priv.gc.ca/index_e.cfm

Equifax and T.U. are still tormenting Canadians.

I noticed how far back this thread went and in case anyone was worried that they have suddenly stopped storing and spewing incorrect data (which I claim is fraudlent) they are still at it.

The Ombudsman suggested I take my complaint to the Better Business Bureau. I laughed. Another membership driven organization that does nothing for the consumer either.

Equifax and Transunion don't even have the same eroneous information on my file but combined I appear to have 4 open car leases, 2 extra mortgages and a multitude of credit lines and cards - of which I have none.

Transunion call centre is in India. Equifax Credit Watch took me to The Southern States where the dweeb on the phone told me "Y'all have a problem with yur zip cowed". Ours is 6 characters theirs is 5.

I signed up for a 1 month term and never saw the NOTE to say I would automatically be renewed - I called and cancelled 5 days into my new term but no refund is possible nor am I 'allowed' to use the entire month that I paid for.

Who montiors these two and how have they become the keepers of information that in some cases causes huge distress' - without any checks and balances in place? My biggest peeve is being "thanked for choosing Equifax or Transunion" at the end of the call.

I would never knowingly choose them for anything. Thanks for letting me vent.

hey peedie76.. good to know!

That was very good & very helpful. I am guilty of never checking my credit report thanks to your podcast I am now sending for a credit report.

Thank You

I just fixed the code for my podcast with Barb... it's worth listening to!

She fought Equifax for a few years and talks about it.

I have recently discovered an error on my credit report and have found the Equifax personnel to be the rudest and most arrogant people I have ever dealt with.

The issue was cleared up in 2006 and was faxed to them and Equifax has yet to make the appropriate change to my credit file.

Their 'website' makes it most difficult to obtain a report and then when I was required to call their office the arrogance really began.

When one calls their phone number to report an error, it is busy for a long time (usually takes me about 30 attempts, unlike their line to sell you a report which is always open.

Equifax must go out of their way to hire people with the least interpersonal skills on the planet, save tech support from India.

Equifax personnel don't care about helping the people EVEN when Equifax is wrong.

I believe I even heard one of their personnel refer to me as "maudis anglais," which for anyone that knows French, is a very derogatory term for non French Canadians.

One can only hope there is special place in hell for Equifax personnel.