hey ginwithtonic,

It's fun to go and look at collection agencies such as Contact Resource Services Inc. on http://www.bbb.org

I've heard alot of people say that the Better Business Bureau is not valuable sometimes, however, in this case it gives you a nice little bit of history on Contact Resource Services Inc.

Thanks for giving us their rap sheet :)

Their rap sheet isn't great....

BBB Reliability Report
The BBB®
Serving Mid-Western & Central Ontario
354 Charles Street East
Kitchener, ON N2G 4L5
519-579-3080 800-459-8875
www.bbbmwo.ca

Contact Resource Services Inc.
P.O. Box 47009
2225 Erin Mills Parkway
Mississauga, ON L5K 1A1
Telephone: (877) 277-3509
Fax: (905) 403-1410

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

.

Original Business Start Date: June 2003
Email Address: dfinn@contactresource.com
TOB Classification: Collection Agencies
BBB Membership: This company is not a member.

Customer Experience

Based on BBB files, this company has an unsatisfactory record

BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern

BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the BBB due to failure to respond to a complaint. However the business has resolved

BBB Definition:

resolved - The company resolved the complaint issues.

most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 13 complaints about this company in the last 36 months, our standard reporting period.Of the total of 13 complaints closed in 36 months, 4 were closed in the last year.
Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response

BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Hey ginwithtonic,

Check out   http://www.bbb.org   to see if they're listed..
if you find the company, post back their bbb rap sheet :)

Thank you all for your replies. I am going to contact the BBB. I will post back here later. Oh, and i read the letter again and they don't even have the correct name of the credit card company.

They have no right and no power over you.
You don't have to pay it, and I would take it a step further and file a complaint with the Better Business Bureau. Really it's fraud. Staple them to the wall.

PB.

Hey ginwithtonic,

If the debt is 10 years old, it is past the statutes of limitation.
They can't force you to pay it.

If you settled the debt, it's always a good idea to keep your paper work so that you can prove that it was settled and agreed to.

Many times, collection agencies will buy old debts and then try to collect them... it's not uncommon. If they're past the statutes of limitations in your province you don't have to worry about it.

Hello all,
I have been reading and reading and i can't find an answer to my question. So here goes.

More then 10 years ago i paid off my debt to a credit card by using a settle-up amount. I no longer have the papers either. In 10 years i have moved a number of times and some of my financial papers have been lost or shredded.

Just recently i received a letter from Contact Resource Services saying that they purchased my account and are now trying to collect on it. It of course has a settle up amount on it with a very large amount of interest.

It then has a line that i must notify the office within 30 days of receiving this letter to dispute the validity of the debt.

Is this a scam letter? How would any of you suggest that i proceed? Can a company sell the portion of my debt if it was a settle-up amount.

Thanks for looking...i seem to have written a book.