I'll take a shot at this but would welcome an Ontario expert to jump in.
I would suggest that if the collector could do all that it says it will do, it would do it without contacting you. I'd also bet dollars to doughnuts that they are huffing and puffing and when you prick their balloon with some law they will crawl back under their rock...
To begin with, I would call the Ontario governemt to ascertain if they are licensed to operate in the province.
I would then spend some time at the web site below which gives you the do's and don't of collectors in Ontario... it is their regulation for the industry and can be found at...
http://www.e-laws.gov.on.ca/DBLaws/Regs/English/900074_e.htm
Reading that regulation you will see that section 21 requires them to send you a collection notice containing certain information, PRIOR to contacting you in person.
That section also says that they must wait for 7 days to lapse after sending it before calling you.
And here's a tip. It s a favorite ploy of collectors to either backdate notices or wait several days after dating the letter before sending it. KEEP THE ENVELOPE it arrives in as evidence. The post mark on it tells you when they sent it..regardless of the date on the notice itself.
Section 21 also says that when a debtor tells the collector he/she did not receive a notice, collection efforts must stop till the collector sends abnother notice and then waits another 7 days.
It's all written clearly in the law that collectors do not know, or read or care about following generally.
Section 22 (6)(2) says they cannot call you more than 3 times a week.
Section 22 (6) (4) says they cannot use threatening, profane, intimidating or coercive language.
Section 22 (6) (5) says they cannot use undue, excessive or unreasonable pressure.
Section 23 says it cannot threaten legal action unless it allready has written authority from the creditor...and the section also says that it cannot even recomend the creditor take legal action unitl it first advises the debtor that it will be making such a recommendation to the creditor.
Section 24 says that the collector cannot give directly or indirectly and false or misleading information...
And a new section ought to be including saying they cannot impersonate their status as a human being... hehehehe
In the next call I would make sure I got the correct name and spelling of the collector and also his or her collection license number. They are required to give it to you in ALL COMMUNICATIONS WITH YOU.
Once obntained I would write the provincial governemt a complaint about them.
I would also tape the call for evidence. THERE IS NO REQUIREMENT AT LAW FOR YOU TO TELL THE COLLECTOR YOU ARE TAPING HIS CALL.
PERIOD.
This should make you feel a little better I hope.
Cheers, and please bring us an update.
PS, I would also contact the original creditor and make any pmt arrangements with them and refuse to pay the collector..unless they have BOUGHT THE DEBT, in such case they would have been required to give you evidence of such a purchase and a copy of the WRITTEN ASSIGNMENT evidencing the purchase.
Often collectors claim this is the case and often they are just making it up to intimidate you.
BA