by lookingforadvice » Wed Sep 28, 2011 01:44:40 PM
I have been receiving calls from CRS for at least 3 years re a deceased family member's Canadian Tire Debt. The woman who keeps calling has threatened me many times, such as a particularly memorable Christmas Eve call when she said someone was coming to assess the property and start legal proceedings. I know they can't do this, but the 'tactics' are rotten.
For several months, beside the daily messages, I've been getting calls that are just a recording of a very annoying and loud repeating 'tone'. I realize these people use very low tactics, but my health is already compromised, and it's really starting to affect me. Sometimes they use the "noise" tactic in back to back calls. Is this legal, even for Collection Agencies? They have also used a name when calling about this account that was never associated with any of my late family member's accounts (it's a maiden name), and I believe they obtained it fraudulently.
So, my questions are: what are my rights with respect to what these people are doing, and if I write to them re the possibility of contacting the police regarding the alternate name they use with this account, as I have been advised I could do - do you think that will generate any change in this situation?
thank you.