I guess iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency does not follow these guidelines...

Debt Collectors Are Not Allowed To:

Make a charge or threat that has nothing to do with the collection of the debt;

Make abusive calls in which they lose their temper and use profanity or other verbal abuse;

Talk to your employer without your permission, unless it's to confirm your employment;

Talk to you, your family or your employer in a way that will humiliate or distress anyone;
Make frequent calls in a manner or with a frequency as to constitute harassment. Unless you provide the reason, a collector should NEVER call you more than once a day. Reasonable collection practices should not require that the collector call you more than once a week or every second week in order to determine if your financial situation has changed;

Give you a document that is made to look like an official court document when it isn't.
[top]

Dealing With an Unreasonable Collector or Collection Agency

If you feel a Collector is treating you in a rude, threatening or harassing manner, please review the Business Practices and Consumer Protection Act and Debt Collection Industry Regulations to determine if what you are experiencing contravenes the Act or the regulations.

The Act does not prevent "reasonable" collection activity. Collection Companies do have the right to collect on a debt that is in default and has been sent to them for collection. However, no one has the right to harass you. In fact, Collectors calling you in a harassing manner are subject to disciplinary actions that may include suspension or cancellation of their licences and prosecution in court.

If, after reviewing the Act, you feel a Collector is harassing you:

Record details of the telephone conversations or events that you believe are harassing. Note the date and time of the call, the name of the company and collector involved, and sufficient detail of the nature of the call to describe the harassing nature;
Use the *57 call trace program available free through Telus to notify the phone company of the calls. For more information call Telus directly at 310-2255 or go to the Telus web site at www.telus.com and under "Call Services | Call Management | Our Services" refer to the "Call Trace Program";

Contact the Business Practices and Consumer Protection Authority at 1 888 564-9963 for the name of the complaints manager for the Collection Agency that you are dealing with. The contact is designated by the Authority as someone that will work towards resolving your complaint including disciplinary action where appropriate.
[top]

Hi Clifford Barry,

You sound like a well educated, literate individual, who has a great grasp on the world.

What the heck are you going on about?

We are not iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency ..!!

You are welcome to talk about iQor, Inc formerly CBCL - Canadian Bonded Credit Limited - Now Iqor Collection Agency here if you wish.

Best wishes.

OK REALLY THANKS SORRY