I neglected to add that I'm not sure if I've reached a 'manager', but have been on hold for long periods of time to speak to at least four supervisors. I've been given supervisor's personal contact numbers, but didn't get a response when I called and got voice mail. As I said in an earlier post, I'll try the ombudsman.... and thanks again for the help and the interest.

Thanks for the suggestions. I will call the BMO ombudsman department. I'll post the results.

I would contact the BMO ombudsman department and they will help you with your matter.

BMO Financial Group Ombudsman
55 Bloor Street West, 8th Floor

Toronto, ON M4W 3N5
Tel: 1-800-371-2541

Fax: 1-800-766-8029
E-mail: bmo.ombudsman@bmo.com

I guess I'm also making the mistake of assuming that you bank with BMO as well. If so, can you call your home branch and speak to an account manager? I guess what I'm saying is that it's time to escalate this. It becomes more personal if it's not directed to the national 800 number but to a branch, and even then, to someone with some authority. Alternatively, have you tried calling the number for BMO Visa and speaking with a manager, getting the name, then speaking to their manager, etc?

Unfortunately I live in a very rural area, and we have no Bank of Montreal.

Can you walk into your branch and speak to a branch manager. This is horrible customer service and I would close my account and all dealings with them if my bank did this.

While on vacation in US my mastercard was stolen on in mid January '11. My card was refused at a retail store, I called mastercard, they told me about the theft and said they would send me a new card .. (when I got back to Canada two months later) I finally talked them in to mailing a temporary card to my US address. Card mailed Feb 14th. Temp card was repeatedly refused (worked five times only) and when I called BMO was told "sometimes the temp cards don't work" Contacted BMO on my return to Canada Mar 10, was told a card would be mailed to me. No card. Phoned, was told a new card would be send UPS. Mar 21, called, no card, they would send another guaranteed to arrive in two days. Mar. 25 no card. Mar. 31 no card. The $1133. charges that are not mine were paid February 2 because I have pre-authorized payment with my bank.. April 7 ... no card. My account is ALWAYS paid in full on time. The statements find me at this address ...I've been told five times a card has been sent... nearly three months later .... no card. Any suggestions