Thanks for the link to the Pitkin interview. Unsurprisingly, it features Mark Silverthorn, Deanna Natale/Global Credit and Collections, and, of course, Brian Pitkin. What a coincidence!
Anyhow, Pitkin's lame psuedo-responses exemplify the reasons why I so vigorously lobbied for his replacement in my earlier posts. Unfortunately, my efforts were greeted with apathy as are Silverthorn's.