I called the Rbc Home Insurance bank from a flyer I read and the customer service agent seemed knowledable enough and said to send me information and want to switch to their home insurance plane and it was only for me and my family living with roommates.

Well, received the invoice a great porfolio and called the number listed in the nice an neat brochure. Asked the new rep to please go over my new stuff because it listed the person I lived with which is not accurate, I only took or switched the insurance to Rbc for my own personal reasons. Well, she kept getting annoyed and telling me about police with procedures how Rbc must have permission with other person living in the house to be on my insurance and can't cancel the new policy without there approval they don't want it and alot of other different reasons. I was annoyed by asking questions that what she was saying was partly wrong and when I gave my point of view she put me on mute, I knew she did this because of my line of work but it is ethically rude todo this with customers and then hung up on me which made me feel more annoyed.

So I called back and another representive asked me my policy number and i explained about reporting a complaint about the last representative, then she started getting self-defensive not letting me know who simply she can transfer me to etc...well same treatment but never hung up on me just cut me off when i wasnt' finished speaking while asking the odd question. Never was I rude to her but let her know that stearnly I am really displeased with this attitude. She transferred my call to a Customer Care Complaint department and waited 25 minutes to find I had to leave a message to call me back. I called back the same number and cancelled everything.

Do you feel customer service argue with people and bad attitude lately, especially when your in the same type job and do a great job with professional ettiqueness of doing your best to stay calm with irate people, and when your the customer in general get rotten service lately shouldn't this be talked about since the Big companies are not training other Contracted call centres todo a better training in joint venture when the calls get transfered. You don't need expensive or cheap paying call centre Companies to keep training so badly in attitude. Hope anyone understands what I am trying to describe. It has to stop we need to make a stand with this, pay us better, health benefits, better payed breaks and more hours tooo.

If you have a complaint or feel similiar to what I am describing please let me know. Maybe someone can put this better into words and petitions started for Customers to get better manners on the phone and Employees or Job seekers getting better quality rate per hour for benefits and change in shift work hours be more accomodating to choose instead of do these shifts or don't come back....

But RbC Insurance is will not do business again an be careful if I can't even be told or answers to my questions without attitude.

You can write me about this at stan_exboxman@yahoo.ca.

Bye and thanks all I feel better!!