by treschics » Sat May 01, 2010 07:51:15 PM
Hi
From what it sounds like..I don't think it will available ..check out the site
and give them a call to confirm
https://www.citizensbank.ca/Personal/Changes/MyProducts/Visa/
Message from the President and CEO Jason Farris
To our members:
I’m writing today to tell you about some significant changes at the bank. We’re moving to a more streamlined business model that focuses on our strengths—our successful Visa* credit card and prepaid card business for consumers, and our equally popular foreign exchange services for non-retail clients.
As a result, we’ll no longer offer savings and loans products. The bank will become a non-deposit taking bank and thus, is selling most of its residential mortgages, consumer loans and real estate secured lines of credit to The Toronto-Dominion Bank (“TD Canada Trust”). Depositors in B.C. can choose to move their accounts to comparable products within our parent company, Vancity Credit Union. Depositors outside of B.C. can choose an EasySwitch™ option with TD Canada Trust.
Why are we making these changes?
Back in 1997, Vancity, the largest credit union in Canada, launched Citizens Bank, we were one of the first online banks in Canada. We were proud pioneers. We were also the first bank, and still the only bank in Canada, with a clearly stated Ethical Policy. But it’s become a crowded marketplace. Today, only 12 years later, it’s hard to find a mainstream Canadian bank that doesn’t have an online presence and some sort of a commitment to corporate social responsibility. However, in a national, online market, we were unable to achieve the necessary size and scale to succeed.
Today we’re taking a new and streamlined direction, focusing on the services that make us successful and making a solid business decision on behalf of both our Citizens Bank and Vancity members. It’s this focus on what we do best that has kept our parent, Vancity, successful for more than 60 years. These changes represent an excellent opportunity, because they return capital that can be re-invested to improve member service throughout Vancity and its subsidiaries. We can now continue to grow, strengthen our core business, and further enhance member service by investing in improved infrastructure, systems, processes and training.
What does this mean to you?
First and most importantly, let me thank you for allowing us to serve your banking needs for the past 12 years. It has been an honour to serve as your financial institution and we’ve appreciated the trust you’ve placed in us.
We’re happy to be working with TD Canada Trust and we’re committed to making the account transition a comfortable experience over the coming months, while maintaining great service for our members who currently have mortgages or loans. For now, you do not need to take any immediate action. All your accounts, whether they are savings or loans products, continue to operate as usual. Over the coming months, you will need to transfer some of your products and services to another financial institution. Loans will be transferred to TD. Within the next few days, you’ll be receiving a letter from us about what the changes will mean to you. You can call us anytime at 1.888.708.7800, and we have a wealth of online information at our Member Information Centre organized by product so it’s easy for you to find out what is happening with which product. See the bottom of this message for complete contact information.
About Visa and Foreign Exchange
We’ll continue to offer Visa credit card products and pre-paid cards, so you can continue enjoying Citizens Bank Visa credit cards with flexible reward points to redeem the way you want, plus the convenience and security of Visa’s worldwide acceptance, 24-hour cash access from ATMs, zero cardholder liability, online statements, inclusive cardholder insurances, and the new VisaChip and PIN technology.
Similarly, we’ll also keep offering foreign exchange services to our non-retail clients. Our foreign exchange department has more than a decade of trading experience, and our services are distinguished by competitive rates, timely trade settlement and informative market intelligence.
Questions?
I encourage you to visit our Member Information Centre, which contains more details and will be kept up to date with the latest information. Our Member Service Centre is available 24 hours a day, seven days a week at 1.888.708.7800. For questions that cannot be answered through these channels, members can also contact me, the bank’s ombudsman, or any member of our Board of Directors. See the Contact Us section of our website for more information.
Again, thank you for giving us the opportunity to provide you with financial services these past 12 years.
Sincerely,
Jason Farris
President and CEO
Citizens Bank of Canada