by celiamay » Wed Jun 07, 2006 12:00:00 AM
CBV collections is also jerking me around. My bank actually contacted me mentioning that there is a supposed SIX DOLLARS and some odd cents due to CBV. When I called the first time, they confirmed this amount. When I called back to get mailing information, the person I spoke with said that over three years, this six dollars has been increased to over 97 dollars. They have refused my right to receive my information on my billing statement and such. The law here in Alberta says that 1) they have to provide me with my own information (FOIPP) and 2) that they have gone over the legal interest rate (Fair Trading Act). As such, I have sent in a dispute regarding all of this. In my personal opinion, this is one of the most scandalous companies that I have ever heard of. PLEASE BEWARE!!! Here is the information I have received fromt he Better Business Bureau as of today:
Customer Experience
Based on BBB files, this company has a satisfactory record
BBB Definition:
satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
with the Bureau. A satisfactory record
BBB Definition:
satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services and type of business.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 17 complaints about this company in the last 36 months, our standard reporting period. Of the total of 17 complaints closed in 36 months, 6 were closed in the last year.
Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
5 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
8 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
Additional DBAs, Addresses and Telephone Numbers
Additional Phone Numbers
(800) 263-8788
(800) 667-1964
(800) 263-8781
(604) 661-7901
(604) 691-2175