I didn't realize how wide spread this was as I have only come across it once before (thankfully). Certainly makes sense in terms of technology being used to outwit technology.
At least as far as phone calls go, I'm not sure that the collectors have the upper hand as there really is nothing imploring a debtor to actually pick up the phone. From an intelligence perspective however, hands down collectors win that battle.
Overall, what disturbs me a bit is that they have used the name and number of a nationally recognized company instead of a 'made-up' personal name.
Anyway, I emailed the privacy officer at my cable provider and asked whether they were not following their own privacy rules, or whether they were aware that another company is using their name for their own business purposes. We'll see what happens..

