I would be interested to see a few things before people jumped to close their accounts, mainly because all banks operate under the same jurisdiction and rules. This is what I would like to know...
-what was the process that RBC used to issue the loan.
-was there any mistakes on your part ex: mismanagement of money, careless spending,
-did you understand the contract and loan obligations
-was it settled? did RBC do anything to mitigate your loses
-did you go to RBC when you realized there was a mistake
-how did RBC, or did RBC respond to your complaints?
I'm a financial planner (not with RBC) and there is never a shortage of people willing to complain, and often they are the loudest among any group. Good service has two aspects that need to be filled in order for everything to work 1. careful planning by the institution (this time RBC) with good communication, 2. careful planning by the client and good communication.
I would be interested to see more details before anyone jumped to closing their account and moving to another bank simply because they are all run basically the same (generally speaking of course).
Thats my 2 cents, be careful of jumping on peoples stories when they are this drastic, as sometime they are pulling the wool over the general publics eyes simply to fulfill their sense of being misled when in actuality there may be some mutual blame to be handed around.