Monty Loree: Interesting. So basically you've got answers for a lot of the questions with your tools you're bringing to them. You've got a lot of these answers here, perfect. They can do all of that when they log in to their account?
Laurel Ostfield: Exactly. We definitely encourage our customers to sign up online, get an online account because that really will help them. Like I said, we all have busy lives and you get a statement and sometimes you'll say, “I'll pay for that date.” But that date comes and you can't remember when it is. If you set your alerts on your profile, you'll actually get a reminder saying your account's minimum payment is due in 5 days and you haven't paid it yet. That's just that extra reminder so you don't accidentally have late payment charges.
Monty Loree: Perfect. I just want to interject and say that I'm visiting with Laurel Ostfield who's the communications manager for Capital One Canada. She's giving us a lot of good information. Because she's at the heart of the company, she knows what she's talking about. I just have a question for you about credit card rates. Obviously people want to save money and they want to pay the lowest amount of interest. You've got your Capital One Smart Line which has an interest rate of 5.99%. People are wondering, some of the other cards have maybe a higher interest rate. Why would that be? How can people get to the lowest interest rate possible?
Laurel Ostfield: Lower interest rates – it's really important to have a really excellent credit history when you want to apply for lower rates. That's really what those products are geared for. The way to do that is to be very adamant about paying your balance on time, not going over limit, that kind of credit history is going to set you up to be able to apply for a lower rate credit card like our Smart Line product. Obviously people, once you do carry a balance from month to month, having a lower rate can save you a lot of money. Of course we always encourage our customers to pay their balances in full every month. That's the best way to do it. But if they do need to carry a balance, a lower rate can make a significant difference.
