Monty: That's important to know because again as I mentioned in the beginning, people are just cringing right now. Taxes I'm sure there's got to be a thousand pages to the tax code and it's all legalese. I actually read some of it. So what you're trying to do is help them out with hrbtaxtalk.ca and your H&R Block software. You're helping people to be more comfortable and understand it less painfully, shall we say.
Cleo: Absolutely. Like you mentioned earlier, H&R Block has been around for a number of years and with the number of clients we've served over the years, we feel that we are a trusted name in the industry. But there are people who maybe don't want to come in our offices because they feel that their tax situation isn't too technical, isn't too difficult. You know what, they feel perfectly comfortable doing their own tax return. Honestly, you don't want to do it with pen and paper anymore. It's too cumbersome. It takes too long. It's easy to make a mistake when you do it paper format because numbers have to be transposed from one page to another page. There's all these extra schedules you have to do. So yes, we have software right now.
Pick it up and use it at home as software is available out there. One of the advantages that we feel Canadians will appreciate is if you do buy the software, you get at home and you start doing your return and you think, "This turned out to be a little bit more technical than I expected." Or "I'm having issues." You can walk into one of our H&R Block offices and someone will help you there. If it turns out that you actually need to have one of our tax professionals do your tax return, you can apply for a mail-in rebate for the cost of the software that you purchased. As well, maybe you do your tax return and you've got a refund. You think, "I don't want to wait to get this to me." You can go into one of our offices and they will actually do an instant refund for you. You can walk out with your money right away.
