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    How are credit card companies treating you? - Economic Crisis

    I got a call from Kate Rutherford from CBC radio in Sudbury Ontario.

    Kate was inquiring about how the credit card companies were dealing with the economic crisis situation. She was concerned about credit card companies increasing interest rates, service charges and even decreasing people's lines of credit.

    Credit card companies make their money from interest and service charges. They base their interest rates and service charges on the level of risk that the individual is at.

    This means that if your credit score all of a sudden decreases for any reason, they may charge you a higher interest rate.

    American Express is charging me higher interest rates, even though I've got excellent credit
    As a result of Kate's call, I contacted American Express. I have a Business Gold card with them.. The customer service rep indicated that my interest rate had increased from 14.99 % to 16.99 % even though my credit score hadn't declined. She indicated that this was because of the economy and the write offs that they're incurring.

    Check your credit score with Equifax and Transunion.
    If you want to understand why you've received a interest rate hike, or why you may receive one in the future..it's best to in vest $20-$30 to purchase your credit reports. This will tell you exactly where you stand with the credit bureaus. And you'll know what the credit bureaus are reporting to your credit card companies (and other lenders)

    This is especially the case for workers who have been laid off in this economic down turn.. If you've used up your cash reserves, and are now using credit cards as income, this could adversely affect your credit score, thus driving up your interest rates.

    I always tell people... if you're in doubt as to where you stand with the credit card company...it's worth it to take 15 minutes and call them up. After all , they are suppliers of credit, and should be there to give you the service you need.


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11 Comments
On Jun 1, 2009, Calcolo Prestito Said:
Exactly hike in the interest rate is the reason of Credit score of a particular person. According to me if a person credit score is once declined than it takes long time to stand again. Normally I don't like to be under the debt but if I am in such situation than I will try maximum to keep my credit score high.
On Mar 18, 2009, Monty Loree Said:
Credit card companies are businesses.. so they \'ve got customer service centers to deal with things..

I don\'t see that customer service is going to get worse because of the economic crisis. They should be treating consumers well in good times and bad.

However, as the credit crisis continues, they will start to do things with consumers to manage their credit risk level.

The higher the risk, the more they need to charge.
On Mar 17, 2009, MarbleHost.com Said:
They are not your friend, they are mean people,
even if you are very valuable customer to them.

I entered in the wrong checking account number when recently paying my HSBC credit card and they charged me $39 for a returned payment fee. They absolutely would not make it off. I am no longer their very valuable customer.

I totally agree with the spend more with a card then with cash study. I can vouch for that. I am not so easily inclined to part with my cash.
On Mar 16, 2009, diy courses Said:
Well this is what credit card companies are all about at the end of the day. Just pay your bills before you get charged
On Mar 12, 2009, KG Said:
It makes you wonder how companies like citi group that charge 10 plus interest rates could ever be hurting. This is a gold mine.
On Mar 12, 2009, Radio Controleld Boats Said:
If you have a credit card, pay it off every month and that way you don't have to worry what the company is like.
On Mar 12, 2009, Monty Loree Said:
Seems to be some different reactions to how credit card companies are treating their clients.

Credit cards are tools... they're not to be used as sources of income.
On Mar 12, 2009, virtual reception Said:
In the several months ago Egg (A popular card over here) took cards off a whole host customers. Including those with very good payment histories, i.e. those they weren't making lots of money off. Not a great way to treat your customers...
On Mar 11, 2009, London Notary Said:
staying away from my credit card :-)
On Mar 9, 2009, rechargeable battery blog Said:
not very well I must say... they not only charge crazy interest rates, but lately, are also reducing the credit limits, that's in the US at least.
On Mar 7, 2009, almir Said:
their treating me good because their taking my money